Terms & Conditions
1. Your information and our service
1.1 You authorise Welding Equipment Online Ltd to use your personal information for the purpose of processing your payment and delivery of goods. You acknowledge that some of this data will be passed to PayPal for them to complete transactions, and agree to this. You agree that e-mail can be used as a long-distance means of communication in relation to your orders and matters concerning your user account.
1.2 For the purpose of providing local service and support, Welding Equipment Online Ltd acts as a Trading Partner and independent distributor / service centre representing the Welding Equipment Online Ltd product range. We are able to assist you on a same-day basis with pre- and post-sale enquiries. In order to facilitate this service, you authorise Welding Equipment Online Ltd to transmit your contact details to Welding Equipment Online Ltd.
2. Prices and VAT
2.1 All prices are ex-works and are shown inclusive and exclusive of VAT as appropriate. Weights and liquid measurements quoted are approximate and for conversion purposes only. Prices are as per the quantities specified in the product descriptions.
2.2 In the event of price increases or reductions, the price charged will be that ruling at the date of order, as displayed on our website. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product which was advertised at an incorrect price, If the item(s) have been charged and not dispatched we will cancel and refund your order.
2.3 VAT will be charged at the rate ruling at the time of supply.
3. Payment and ownership
3.1 Payment shall be due in full before the despatch date and proforma payment is a fundamental term of this agreement, breach of which shall entitle Welding Equipment Online Ltd to terminate the contract immediately.
3.2 Title for goods supplied remains vested in Welding Equipment Online Ltd unless and until full payment in cleared funds has been made. Until such payment is received Welding Equipment Online Ltd remains fiduciary owners not withstanding delivery of goods pursuant to orders received and accepted.
4. Delivery
Delivery charges and times
4.1 Welding Equipment Online Ltd delivers all goods by contract carrier or parcel post. A carriage charge applies to orders, for standard 1-2 day delivery to mainland UK addresses. Other destinations and premium services are available at an additional charge.
4.2 Goods for the Shetlands and other Scottish Islands may incur extra freight, which we will advise when we receive your order. Ex-stock UK orders received by 2:00pm Monday to Friday are dispatched the same day. Freight for export will be quoted on receipt of an Online Enquiry.
Receiving your delivery
4.3 Please give us a delivery address where someone will usually be available to take delivery during working hours.
4.4 This matters most for larger, heavier or higher-value items. The carrier may need a signature for these, and they may not be suitable for leaving in a safe place.
4.5 If you are unlikely to be at home, consider using a work or business address where you have permission to receive deliveries.
4.6 Please give us an accurate mobile number and email address when you order. We may pass these to the carrier so they can send you delivery updates or contact you about your delivery.
Safe places
4.7 Some carriers will leave a delivery in a safe place and some will not. This depends on the carrier and on the size, weight and value of your order.
4.8 If you ask or agree for your order to be left in a safe place, it is treated as delivered in good order once the carrier leaves it there, unless you report damage or missing items within 24 hours as described under Checking your delivery below. From that point it is your responsibility.
4.9 If a carrier leaves your order in a safe place that you did not ask for or agree to, and it is lost or damaged, contact us within 24 hours of the tracking showing it as delivered and we will take it up with the carrier.
If you miss a delivery
4.10 If nobody is available when the carrier arrives, they may:
- try to deliver again
- leave your order in an agreed safe place
- take it to a collection point or depot
- return it to the sender
4.11 The carrier decides which of these options are available. This can depend on the size, weight, value and destination of your order. Collection points and depots may not be close to your delivery address, especially for large or specialist items, and we cannot guarantee their location or opening hours.
4.12 Please keep an eye on your tracking information and collect your order within the time the carrier gives you.
Redelivery and returned orders
4.13 If the carrier tried to deliver to the correct address but nobody was available, we may charge for any further delivery you ask us to arrange.
4.14 If your order comes back to us or to one of our suppliers because delivery failed or it was not collected, we may charge the reasonable cost of:
- returning it
- storing or handling it
- sending it to you again
4.15 We will always tell you about any charges before we arrange redelivery.
4.16 This does not affect your statutory rights, including where a delivery fails because of a mistake by us or the carrier.
Checking your delivery
4.17 Our carriers ask that deliveries are examined before they are accepted. Please check your consignment thoroughly before you sign for it: signing confirms the goods arrived in good condition, and we cannot replace damaged goods that were signed for without inspection.
4.18 If your delivery is damaged or incorrect, note it on the courier’s delivery note and tell our customer services team within 24 hours of receipt by calling +44 (0) 1752 936 028 or emailing [email protected]. If your order was left in a safe place, check it as soon as you can and report any damage or missing items within the same 24 hours.
5. Returns
5.1 Please obtain a returns authority number prior to returning any product to Welding Equipment Online Ltd. Returns should be made to the supply partner warehouse and not direct to Welding Equipment Online Ltd offices. Please ensure this authorisation number is clearly noted on the outside of the packaging. Returns authorisation is issued for a period of 30 days, failure to return goods in this time may result in this authorisation being withdrawn. Find out more about returns and refunds.
6. Quality and warranty
6.1 The system by which your orders are received and fulfilled has received third party approval to BS EN ISO 9001:2000. Our process has been designed to provide our customers with a high quality of service, together with procedures for rectification of any errors or product faults. In the event of any problems arising with goods supplied, or interpretation of your order, please contact our Customer Service team on +44 (0) 1752 936 028 or [email protected]
6.2 Full protection under warranty is provided according to UK law. Our risk in the goods extends to any product in its as supplied form and subjected to reasonable use and fair wear and tear. A 12-month return-to-base repair-or-replacement warranty is provided on all products except torches (which are subject to a manufacturer’s 3-month guarantee) and some welding machines which have a 5 year return to manufacturer warranty based on registration after purchase), and unless specifically stated by us as exceeding this level on a per-product basis. All warranty work must only be undertaken by approved Welding Equipment Online Ltd Service Centres, following authorisation from Welding Equipment Online Ltd.
7. General
7.1 Product descriptions and images are given in good faith but may change without notice and do not form part of any sales contract.
7.2 All 3rd-party trademarks are acknowledged throughout.
7.3 Errors and Omissions Excluded.
